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Domestic Emergency Travel Assistance Services

24/7 Assistance Hotline

+ 86 21 6146 1800

  • Emergency medical evacuation and repatriation
  • Medical evacuation back to home.
  • Repatriation of mortal remains or ashes.
  • Dependent Children  Escort
  • Arrangements for a Travel Companion in Event of an Emergency

 

In the event that the Member falls sick or experiences an accident whilst traveling within The People's Republic of China (excluding Hong Kong, Macau and Taiwan) ,the Member can request assistance from Europ Assistance.

Emergency medical evacuation and repatriation

In the event that the Member needs a doctor, and in the opinion of Europ Assistance's doctor it is necessary to evacuate the Member to the nearest registered hospital for urgent medical treatment, Europ Assistance can arrange transportation and any en-route medical care and supplies.

Medical evacuation back to home

Following a medical emergency, if care has been provided close to the Member's place of sickness or accident, Europ Assistance's doctor deems the Member unfit to continue their trip, and their medical condition allows Europ Assistance will organize a medically supervised repatriation of the Member to their home. 

Repatriation of Mortal Remains or Ashes

If the Member dies unfortunately, Europ Assistance will organize the repatriation of the Member's mortal remains or ashes to the Member's home.

Compassionate visit of next of kin

If the Member is hospitalized, Europ Assistance will arrange for the transportation of a next of kin from the Member's home and shall provide them with local accommodation.

Dependent Children Escort

If dependent children are left unattended, Europ Assistance will assist the Member to make arrangements for the unattended children to be returned to the Member's home.

Arrangement of accommodation during recovery

If the Member's treating doctor deems it necessary for the Member to rest after their discharge from hospital, Europ Assistance will organize accommodation for the Member in a local hotel.

Emergency return to home

If the Member needs to cancel their trip and return to their home, Europ Assistance will arrange for the transportation of the Member back to their home.

Funeral arrangements by next of kin

If the Member passes away whilst travelling and their next of kin needs to arrange for the Member's funeral locally, Europ Assistance can arrange for the transportation of the next of kin from the Member's home and provide local accommodation.

 

 

Arrangements for a travel companion in event of an emergency

In the event of an emergency where there is no immediate next of kin, Europ Assistance will make arrangements for a travel companion to accompany the Member during their evacuation and repatriation.