In the event of immobilization of the Vehicle and in accordance with repair times and waiting periods outlined below, the Customer may choose from the following benefits:
a. In the event that the Vehicle is unable to be repaired on the same day as its immobilization to stay at the location where the Vehicle is being repaired, Europ assistace shall bear the cost of the Customer’s accommodation at a 4-star hotel (or similar standard if a 4-star hotel is unavailable due to a lack of vacancies or there is no such hotel available) while the Vehicle is being repaired with a maximum stay of three nights. Europ assistance shall also meet the Customer’s cost of transport to the hotel by taxi. All other costs (e.g. telephone, meals other than breakfast when it is included in the hotel tariff) shall be met by the Customer .
b. To return to their usual place of residence or to continue their trip to their intended destination:
- Distance ≤1000 km - train (first class ticket)
- Distance >1000 km – airplane (economy class ticket)
A taxi shall also be arranged by Europ assistance to take the Customer to the train station or airport.
A similar ticket shall also be arranged for the Costumer or their designated representative to recover the vehicle once it has been repaired.
c. In the event that the Vehicle is not repaired at the same location at which the Customer lives and it cannot be repaired on the same day, Europ assistance will provide the Customer with a courtesy vehicle of comparable standard to the Customer’s vehicle.